Common Causes of Conflict
Conflicts between clinical and administrative staff arise from differing priorities, communication gaps, resource allocation disputes, and role ambiguity. Clinical staff focus on patient care quality while administrative staff prioritize operational efficiency (Tosanloo et al., 2019).
Resolution Strategies
Effective strategies include establishing shared goals, promoting transparent communication, defining clear roles and responsibilities, and implementing collaborative decision-making processes that value both clinical and administrative perspectives.
References
- Tosanloo, M. P., et al. (2019). Causes of conflict between clinical and administrative staff in hospitals. J Education and Health Promotion, 8(1), 191. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6852373/
Related: See our interprofessional collaboration or workplace violence solutions.